No man is an island. And no SaaS application sits alone, independent of networks and services that have a hand in its delivery. It doesn’t matter how elastic, containerized, and NoSQL you are; how cloudy, software-defined, and chilled your data centers, if your CDN is slow, if your DNS is hijacked, if your ISP is dropping packets, your users will be impacted—and they’ll hold you accountable. You may not control external dependencies, like the Internet, but in the eyes of your users, performance is monolithic, not attributable to any one element or provider. If you’re challenged to identify the source of performance issues (“Is it the app or the network?” “Is it an upstream ISP?” etc.), think about your customers.… Read More »
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