The Errors are Coming from OUTSIDE the Enterprise (Halloween Special)

One of the scariest moments in a network engineer’s life is when they realize that the errors are not in their network, but outside the enterprise, either on the Internet or somewhere in the cloud. What follows are some frantic calls to family and friends cancelling dinner plans, vacations, bike rides and putting life on hold. That’s followed by the frantic opening of support tickets with your ISPs, your cloud providers and your SaaS vendors, all of whom will eventually toss the proverbial hot potato right back at you and tell you “it’s not us, it’s you”.