ThousandEyes actively monitors the reachability and performance of thousands of services and networks across the global Internet, which we use to analyze outages and other incidents. The following analysis of the Microsoft outage on November 25, 2024, is based on our extensive monitoring, as well as ThousandEyes’ global outage detection service, Internet Insights. See how the outage unfolded in this analysis—more updates will be added as we have them.
Outage Analysis
[November 25, 2024, 2:00 PM PT]
ThousandEyes has been observing a prolonged outage impacting some Microsoft services, including Outlook Online. The incident began as intermittent timeout and application errors starting at around 2:00 AM (UTC) on November 25. The scope of the incident appeared to increase at approximately 7:00 AM (UTC) and again at 12:40 PM (UTC). During the incident, various conditions were observed, including server errors, timeouts, and packet loss. While the incident appears to have partially resolved, we are still seeing issues for some users attempting to access affected services.
